About Us

Mike Donnelly

Mike Donnelly

Managing Director

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Years with Gas Call Services:

21 years

Key Responsibilities:

  • Accountable for leading the company and creating a corporate quality culture, continued growth and securing the employment of over 130 people
  • Monitoring business strategies in the most cost effective and time efficient manner
  • Ensuring the company operates within all statutory and legal requirements; development and implementation of all company policies including health and safety, operations, customer care, quality, finance, marketing and recruitment
  • Ensuring the management team and workforce deliver a fully inclusive quality service to each and every customer and client
  • Managing staff, customer relations, budgets, the company's assets and all other resources to make the best use of them and increase the company's profitability

Years working in the heating industry:

40 years working in the Gas Industry

Qualifications & Memberships:

  • Final City and Guilds in Gas Fitting
  • Domestic Gas Utilisation
  • HNC Business Management

What do you like most about your work?

I thoroughly enjoy the challenges the business brings on a daily basis

Hobbies & Interests:

Travelling, Hill Walking, Inventions, Theatre

Mary Donnelly

Mary Donnelly

Finance Director

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Years with Gas Call Services:

21 years

Key Responsibilities:

  • Overall control of the company’s accounting function; financial planning and related ongoing advice for the managing director & and senior management team; formulating financial targets and budgets in accordance with the company requirements
  • Overall control of all financial transactions / accountancy matters, including audit systems; preparation of management accounts;  corporate finance
  • Managing company policies; capital requirements, debt, taxation, equity acquisitions, as appropriate; payroll
  • Ensuring that all regulatory requirements for statutory bodies are met regarding all the company’s financial affairs
  • HR administration

Years working in the heating industry:

27 years working in the Gas Industry

Qualifications & Memberships:

What do you like most about your work?

I enjoy working as part of the Gas Call Services team as it has developed since our formation over 18 years ago. It has grown and become financially strong whilst keeping focussed on our goal to deliver excellent customer service.

Hobbies & Interests:

Travelling, Hill Walking, Reading, Theatre

Terry MacLean

Terry MacLean

Business Development Manager

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Years with Gas Call Services:

17 years

Key Responsibilities:

  • Responsible for developing new market opportunities to future proof the business through controlled expansion throughout Scotland
  • Developing alliances and partnerships with social housing clients and private sector companies
  • Retaining our current client contracts by ensuring we deliver a quality service, timely, safely and competitively to all our customers
  • Enhancing the company profile, reputation and visibility in the market place by securing major contract works that establish the company as a market leader in our field of work

Years working in the heating industry:

46 years working in the Gas Industry

Qualifications & Memberships:

  • Final City and Guilds in Gas
  • Gas Safe Registered
  • Full ACS accredited CCN1, CEN1,WAT1,HTR1,CKR1,
  • UHW, MET1, CPA1

What do you like most about your work?

I have been in the industry since I was 16 and thoroughly enjoy the business and working with my colleagues to deliver a team driven, quality service ensuring customers and clients are happy with the service we provide

Hobbies & Interests:

Music, Playing Guitar, Socialising

Alan Lowe

Alan Lowe

General Manager

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Years with Gas Call Services:

9 years

Key Responsibilities:

  • Reporting to the Managing Director and responsible for a workforce of over 100 people engaged on installation, service and reactive maintenance contracts throughout Scotland
  • Working with the management team to achieve operational quality goals, measuring performance and progress against client and customer expectations; providing reports to social housing clients.
  • Managing health, safety and environmental protection functions, ensuring adherence to best practices, policies and legislative guidelines, training, recruitment, quality and cost control
  • Ensuring continuous operational improvement initiatives, identifying opportunities to increase customer satisfaction, reduce costs and raise staff skill levels

Years working in the heating industry:

19 years working in the Gas and Heating Industry

Qualifications & Memberships:

  • Gas Safe Registered
  • Full ACS accredited CCN1, CEN1,WAT1,DAH1, HTR1,CKR1,
  • UHW, MET1, MET2, CPA1
  • IOSH Directing Safely
  • City Guilds Level 3,4 & 5 ILM Management
  • City Guilds Level 2 & 3 Mechanical Engineering

  • EAP Asbestos Awareness & Sampling

  • ISO 9001, 14001 & OHSAS 18001 IMS Internal Auditor

What do you like most about your work?

I have an excellent team of people who work hard to deliver outstanding customer and client satisfaction

Hobbies & Interests:

Socialising, Keeping Fit, Army Reserve

Stuart Laming

Stuart Laming

Operations Manager

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Years with Gas Call Services:

9 years

Key Responsibilities:

  • Accountable for overseeing the management of over 40,000 social housing and private client service and reactive maintenance contracts and central heating installations throughout Scotland
  • Responsible for over 100 site operatives working on various client contracts throughout Scotland; authorising the programming and planning of contract workloads, the recruitment and training of all operational personnel including health and safety, performance monitoring, customer and client satisfaction 
  • Responsible for liaising with clients and customers; resolving customer service issues; attending client progress meetings; providing detailed reports whist maintaining a quality driven agenda
  • Managing health, safety and environmental protection functions; ensuring adherence to best practices, policies and legislative guidelines
  • Ensuring continuous operational improvement initiatives; identifying opportunities to increase customer satisfaction, reduce costs and raise staff skill levels

Years working in the heating industry:

19 years working in the Gas and heating Industry

Qualifications & Memberships:

  • Gas Safe Registered
  • Full ACS accredited CCN1, CEN1,WAT1,DAH1, HTR1, CKR1, UHW, MET1, MET2, CPA1

What do you like most about your work?

The job is a challenge but very enjoyable. I get great pleasure out of team building, setting objectives and seeing them through, dealing with clients and customers and working with a knowledgeable, dedicated workforce.

Hobbies & Interests:

Socialising, Football, Reading

Duncan McIntosh

Duncan McIntosh

Contract Manager

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Years with Gas Call Services:

10 years

Key Responsibilities:

  • Responsible for running various Gas Service and Reactive Maintenance contracts across Scotland; liaising with the contract team, customers and clients; ensuring safe working practices.
  • Provide effective day to day quality control of engineers
  • Liaising with the contract teams to arrange the planning and programming of annual visits to service/inspect/safety check gas appliances, providing a current LGSR/CP12 landlord certificates
  • Meeting or exceeding contract performance targets for servicing, repairs, quality, safety, customer satisfaction and void property maintenance
  • Providing 24/7/365 call out cover for all emergency situations

Years working in the heating industry:

46 years working in the Gas and Heating Industry

Qualifications & Memberships:

  • Gas Safe Registered
  • Full ACS accredited CCN1, CEN1,WAT1,DAH1, HTR1,CKR1,CPA1

What do you like most about your work?

I enjoy my work and the people I work with day to day. The team have fostered good client and customer relationship which makes the job more rewarding. I get great pleasure in seeing the continuous technical development of our workforce.

Hobbies & Interests:

Travel, Family, Socialising 

Jim O’Neill

Jim O’Neill

Health, Safety and Quality Manager

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Years with Gas Call Services:

7 years

Key Responsibilities:

  • Maintaining Health and Safety standards; accident and incident reporting; risk management throughout the organisation; updating policies and procedures and cascading information to all employees
  • Maintaining quality management systems ISO9001:2008, 14001:2004 and 18001:2007 quality management systems; Quality Control Audits, either conducted, post-completion or whist work is in-progress to assess the standard of service provided by our engineers
  • Ensuring that the work complies with the current regulations and any contract specific requirements enabling us to positively record that our engineers are carrying out tasks to the standard of competence required by the industry’s governing body
  • Providing information, instruction and training to all operatives

Years working in the heating industry:

30 years working in the Gas and Heating Industry

Qualifications & Memberships:

  • Gas Safe Registered
  • Full ACS accredited CCN1, CEN1,WAT1,DAH1, HTR1,CKR1,
  • UHW, MET1, CPA1
  • NEBOSH Certificate Health & Safety
  • A1 & A2 assessor and trainer

What do you like most about your work?

The job is a challenge but very enjoyable. I get great pleasure out of team building, setting up new contracts, dealing with clients and customers and working with a knowledgeable and dedicated workforce.

Hobbies & Interests:

Motor Cycling, Music (heavy metal), Reading (motorcycling magazines)

Lyndsey Robertson

Lyndsey Robertson

Business Support Manager

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Years with Gas Call Services:

15 years

Key Responsibilities:

  • Responsible for the day to day functioning of the office and call centre which has a staff compliment of 30
  • Programming and planning of annual gas safety checks
  • Liaising with clients and customers; providing detailed reports for clients; processing wages, invoicing; HR
  • Supporting the business development manager with PQQ and Tender submissions

Years working in the heating industry:

15 years working in the Gas and Heating Industry

Qualifications & Memberships:

  • NEBSM - Interpersonal Skills Training & Managing People Skills
  • ACAS Employment Law Training
  • NVQ Administration
  • Internal Quality Management System Auditor      

What do you like most about your work?

Working with Gas Call Services has provided me with the opportunity to further my career prospects in the Gas Industry.  I love working with the company owners who have helped my development from a young office junior to my current management position.

Hobbies & Interests:

Reading, Socialising, Music

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