About Us

Quality Assurance Policy

Our organisational goals are dedicated to maintaining and improving customer satisfaction in terms of quality, costs, value and reliability.  This commitment to a quality service helps ensure we meet our clients’ requirements.

We achieve these goals by:

  • Management and staff commitment to quality
  • Complying with our clients quality systems and standards
  • Dedication to safe working practice
  • Regular internal procedural audits
  • Management reviews
  • Continual development and training of our people

 

Benefits of External Verification

Along with our clients, we consider it important to obtain external verification of the effectiveness of our quality systems.  Obtaining ISO certification has added credibility to our service and demonstrates that we are meeting the needs of our customers.  We are ISO certified for the following quality management systems:

ISO:9001           Quality Management System

ISO:14001         Environmental Management System

OHSAS:18001     Occupational Health and Safety Management System

Using approved quality management systems has delivered the following benefits:

 

  Benefits for our Clients

  • Improved levels of quality and service
  • Achieving / exceeding our key performance indicators
  • Right first time attitude from all of our staff
  • Fewer product / service failures and complaints
  • Independent audit demonstrates our commitment to quality

 

  Benefits for Gas Call Services

  • Provides and efficient management process
  • Sets out areas of responsibility across the organisation
  • Communicates a positive message to all staff and customers
  • Identifies and encourages more efficient and time-saving processes
  • Highlights deficiencies and areas for improvement
  • Assists with controlling / reducing our costs
  • Essential when tendering for some social housing work

 

Our Quality Commitment

Our customers are our constant focus. We recognise that by working in a culture committed to the continuous improvement of our services and quality procedures, we can ensure efficiency at all levels of our business.

Our people are our greatest asset and their development and training is the priority of management at all levels. All Gas Call Services engineers are fully qualified and enrolled with Gas Safe, the approved register for gas installers. We are dedicated to providing the highest standards of training and assessment of all our employees. In this way we maintain high standards of quality and safety.

Our management team ensures all Health, Safety and Quality Standards are dealt with professionally to maintain our quality systems. This along with the mandatory requirements that our employees and sub contractors follow agreed procedures ensures that quality is maintained to the highest possible standards throughout our work procedures.

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