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1. SCOPE OF GAS COVER CONTRACT
Gas Call Services Limited will provide the level of cover as set
out below in respect of the private domestic gas central system or
central heating appliance(s) specified.
DEFINITIONS
1.1 The whole central heating system:
The central heating boiler or warm air unit and gas supply from the
appliance isolating cock, together with the pump, thermostatic
radiator valves, motorised valves and cylinder thermostat, time,
temperature and pressure controls, radiators, pipework, feed and
expansion tank and flueing, or in the case of warm air, duct work
and heat emitters together with the integral circulator providing
hot
water.
Boilers and Controls:
The central heating boiler or warm air unit together with the pump
and temperature controls. In the case of warm air any integral
circulator providing domestic hot water is included. In the case of
an unvented hot water storage system, the hot water pressure and
temperature controls are not included.
1.2 Boiler Only:
The central heating boiler or warm air unit. In the case of warm
air, any integral circulator providing domestic hot water is
included.
1.3 Additional Appliance(s):
Any other gas appliance(s) specified. Additional appliance(s) in
this contract will qualify for a lower level of cover.
1.4 Priority Attention:
Gas Call Services Limited will endeavour, subject to workloads and
labour availability to call the same day in response to any
breakdown or failure of the central heating or other essential gas
appliances.
1.5 Gas Safety Inspection:
At the same time of the Gas Safety Inspection, a Service Engineer
will inspect the safe operation of all gas appliance(s) covered by
this contract.
1.6 Service Visit:
A Service Engineer will inspect the central heating appliance and
any other appliance(s) specified and clean and adjust them as
necessary.
1.7 Free Labour and Parts:
No charge will be made in respect of labour or parts and materials
in repairing any reported fault.
2. PERIOD OF GAS COVER CONTRACT
This is valid for a period of 1 year from the date on which the
agreement was made between Gas Call Services Limited and the
customer and for each period it is renewed thereafter.
3. PAYMENT AND RENEWAL
3.1 Payment for the service contract is made annually in advance or
by other methods offered by Gas Call Services Limited .
3.2 This Gas Cover contract remains valid as long as payment is
continued and remains subject to termination by the appropriate
notice
from the customer or Gas Call Services Limited.
3.3 Gas Call Services Limited at its discretion may refuse to offer
renewal of any service contract or may offer a reduced level of
cover.
CHANGE OF OWNERSHIP
3.4 If the ownership of the premises in which central heating or
the extra appliance(s) covered by this Gas Cover contract changes,
the
new owner shall have the benefit of the contract for the remainder
of the period for which the annual payment or instalment has been
made.
3.5 No refund will be made for the unexpired part of any Gas Cover
Contract.
4. PROVISION OF SPARE PARTS
4.1 Gas Call Services Limited may supply and fit adequate
replacement parts or components which are not the same as the part
being
replaced.
4.2 Gas Call Services Limited shall not be held responsible for any
delay in the provision of spare parts by suppliers.
5. REPLACEMENT OF CENTRAL HEATING APPLIANCE OR OTHER GAS
APPLIANCE(S)
This Gas Cover contract does not include replacement of the central
heating appliance or other gas appliance(s) in the event of spare
parts or components not being reasonably available.
6. CONDITIONS OF THE CENTRAL HEATING SYSTEM/
APPLIANCE(S) OR OTHER GAS APPLIANCE(S)
6.1 Acceptance of a central heating system/appliance(s) or any
other gas appliances or system components onto this Gas Cover
contract
does not imply that it is installed satisfactorily or to the
prevailing standards or regulations. Gas Call Services Limited will
not accept
responsibility for any inadequacy attribute to the original design
and makes no warranty as to fitness for purpose or condition.
6.2 At the time of the first visit, Gas Call Services Limited
reserves the right to cancel the contract and refund any monies
paid for
reasons of safety, accessibility for servicing or for non
availability of spare parts.
7. USE OF SUB-CONTRACTORS
Gas Call Services Limited reserve the right to use sub-contractors
to carry out all or any part of the works to be provided under this
contract.
8. LIMITATIONS OF OBLIGATION
Gas Call Services Limited shall not be liable if it is unable to
carry out its obligations under the Gas Cover contract due to
industrial
disputes or force majeure.
9. EXCLUSIONS
The following are excluded from the Gas Cover contract.
9.1 Adjustment to time and temperature controls.
9.2 The replacement of decorative parts.
9.3 The domestic hot water cylinder.
9.4 Any domestic water supply from the hot water cylinder or the
gas appliance to and including taps.
9.5 The cold water supply tank, its feed and outlets
9.6 To any defects or inadequacy attribute to the original design
of the gas central heating system/appliance(s).
9.7 The fabric of the building or pipework and flue pipework buried
in it.
9.8 Any defect caused through malicious or wilful action,
negligence, misuse or third party interference.
9.9 Any defect or damage occasioned by fire, lighting, explosion,
flood, storm, tempest, frost, impact or other extraneous cause.
9.10 Consequential damage or loss arising of defect occurring in
the central heating appliance, system or the gas appliance(s)
unless such a
defect, damage or loss is attribute to the negligence of Gas Call
Services Limited.
9.11 Any defect or damage occurring from a failure of the public
electricity water supply or gas supply, any failure of Quantum gas
meters.
9.12 Descaling and any work arising from hard water scale deposits
or from damage caused by aggressive water.
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